Shannon sits with Lauren Podina, CEO of Orthopaedic Specialists of Dallas. Passionate about patient care and consumer experience, Lauren talks about her transition from being a physical therapist to the management side, what it is like to be the CEO of a rapidly growing medical practice, and her visions for Orthopaedic Specialists of Dallas in five years.
The healthcare industry is evolving, creating new opportunities and challenges for professionals in the field. For some, that means transitioning from a specialized role within a medical practice to management and leadership roles, steering the organization toward growth and success. While the transition can be exciting, it requires a shift in mindset and skillset.
In this episode, Shannon sits with Lauren Podina, CEO of Orthopaedic Specialists of Dallas. Passionate about patient care and consumer experience, Lauren talks about her transition from being a physical therapist to the management side, what it is like to be the CEO of a rapidly growing medical practice, and her visions for Orthopaedic Specialists of Dallas in five years.
For the past ten years, Lauren has served as Director of Therapy at Orthopaedic Specialists of Dallas. She is now the CEO of the organization, where she takes care of employees and patients on the front end and providers and the healthcare system on the back end.
Enjoy!
In This Episode
01:16 - Lauren's career history at Orthopaedic Specialists of Dallas
03:38 - What motivated Lauren to move into management
04:54 - What it is like to be the CEO of a rapidly growing medical practice
05:47 - The biggest challenge in healthcare over the last few years
07:32 - How COVID has changed the healthcare system
08:31 - What Lauren envisions for Orthopaedic Specialists of Dallas in five years
09:08 - What do Lauren's daily activities look like in her role as CEO
11:44 - What Orthopaedic Specialists of Dallas can bring to the community
14:00 - The initiatives Orthopaedic Specialists of Dallas will implement in the years to come
17:58 - How Orthopaedic Specialists of Dallas can give back to the community
Favorite Quotes
03:47 - "I love consumerism. I love patient care. I love people, and I find value in them. Customer service is the heartbeat of this organization. Without patients coming in the door, we don't have jobs." - Lauren Podina
06:40 - "We're on the cusp of balancing our providers and our staff and providing excellent service while enabling the patient to have excellent care and easy access." - Lauren Podina
08:49 - "We provide the best opportunity to see a provider easily, receive top-notch service, and then patients have incredible outcomes. And if we produce good outcomes in a short period of time, it will only allow us to grow." - Lauren Podina
20:05 - "If what we can do is service internally through leadership and then externally through the community, that's what will build our organization." - Lauren Podina